Frequently Asked Questions
- The shaft is metal, what kind? Someone that it purchased from time I say if change color?
No, it doesn't change color. It's just as it looks in the photo. It's been hanging on the outside for over a month and still doesn't change the color
- What bearing are the droplets?
Is crystal glass perfect shine in the sun is amazing
- Where can I hang it?
You can hang it anywhere inside home and outside, each suncatcher has a ring you can tie a pendant to or hang it on a nail easily.
Our customers usually hang it with a nail from the roof or window.
- They can burn something?
Absolutely not! There needs to be a focused, strong point of light to burn. Crystals scatter light creating rainbows so they can't burn anything.
- Product size?
Height: 17.71 inches/45 cm
Width: 3.15 inches/8 cm
Depth: 3.15 inches/8 cm
- I have not received the order confirmation email what should I do?
First, check the spam or promotion box of your email. If you don't find it there contact us by email or DM on IG. We will help you to check if your order was successful and we will send you back the order confirmation email.
- Are payments safe?
Absolutely yes! Every transaction complies with European security regulations, you can pay with paypal, credit/debit card and google/apple pay.
- I need more proof?
With over 12,000 @desiresun Instagram followers, 20mln @desire.sun TikTok views, 1,000 @desiresun YouTube video uploaded, it's safe to say the verdict is in, the internet LOVES our Suncatchers.
Check them out for yourself!
- Why should I buy here?
Are you looking for an original gift for your friend or loved one? Well, this is the perfect gift for a birthday, Valentine's Day, housewarming, etc. Definitely they will love you.
Our mission is to provide high quality suncatchers, that are safe, reliable, & totally beautiful. Your satisfaction is our number one priority!
- What are your processing times?
We aim to process all orders within 1 to 3 business days of them being placed. From there they are passed onto our distribution centers for packing and shipping.
Generally, orders are shipped the following business day after being placed. Please note, that these time frames are dependent on the time the order was placed during the day, and, can fluctuate during peak sales periods and holidays.
- Do you ship to my country?
Most likely yes! We have delivered to over 130 countries so far. We deliver predominantly to the United States of America (where our warehouses are located), Canada, the United Kingdom, Europe, Australia, New Zealand, and pretty much everywhere in-between.
- How long will it take to get my order?
Delivery times can vary depending on your region and location, the below list are approximations:
- United States: 5 to 12 Business Days
- United Kingdom: 5 to 14 Business Days
- Australia/NZ: 5 to 14 Business Days
- Europe: 5 to 14 Business Days
- Rest of the World: 5 to 15 Business Days
- I have not received my order, tracking or shipping confirmation emails?
Please check your junkmail folder.
SMS and Email confirmations are sent at every step of the way. Specifically;
- When you make the initial purchase
- When your order has been processed with a tracking number.
- When your order is about to be delivered
- When your order has been delivered.
Please note tracking numbers are sent after 1-3 business days. Business days are weekdays not weekends or public holidays.
Please be patient, thank you!
- Has my delivery been delayed?
If it has been longer than the estimated processing and shipping times, first check to see if you have calculated the time since you order in business.If you are including weekends or public holidays, please recalculate.
Occasionally there are delays so please be patient. If it has been more than three business days since the expected date of delivery, please contact us.
- Where do you ship from?
We ship from our partnered warehouses & workshops located in the US & Shenzhen.
- Are your designs handmade?
Yes, all our rainbow-maker are handmade with love, and we use the highest quality natural metal and crystal glass in our designs.
- How long will it take for my items to arrive?
It will usually take 5-16 business days for all orders to arrive. Shipping times vary from design-to-design; based on demand and shipping location.
- How long will it take to receive a tracking number?
It will usually take between 1-3 business days.
- Where can I place an order from?
You can place an order from any country, we ship worldwide!
- Where is your company located?
Our main office is in the USA. We have supply warehouses in the USA, Shenzhen and Europe.
- What currency will I be charged in?
While the price on our website should be displaced in your local currency, we process all orders in USD.
- Is COVID-19 Affecting Delivery Times?
There have been some delays due to COVID-19 shutdowns.
In some countries like the UK, Royal Mail delivery service has experienced periodic shutdowns leading to delays.
In the USA, there have also been some delays however these have been minimal thus we have kept estimated delivery times to 6-10 business days.
Europe has experienced custom delays when receiving inbound orders from the USA. We are working with postal services to avoid such delay, thus delivery times remain a estimated 4-15 business days