Delivery Information

Processing Times

We aim to process all orders within 1 to 3 business days of them being placed. From there they are passed onto our distribution centers for packing and shipping. Generally, orders are shipped the following business day after being placed. Please note, that these time frames are dependent on what the time the order was placed during the day, and, can fluctuate during peak sales periods and holidays.

Delivery Times

Delivery times can vary depending on your region, the below table summarizes estimates for popular destinations:

 Region Time Frame
 United States  2-6 Business Days
United Kingdom 4-9 Business Days
Europe 4-15 Business Days
Rest of World 4-15 Business days

 

Shipping times may vary due to seasonal volume, weather, and for customs/duty processing for international deliveries.

 

Tracking Information

Once your order has been dispatched, you will receive an email containing your tracking information, which you can use to track your order online here. Please note returns and exchanges will not offer tracking.

Please allow for 48 hours for the courier website to update with any information.

Taxes and Duties

Orders being shipped outside of United States may be subject to tax & duty charges when entering the destination country. Please note that Desire Sun has no control over the amount of these charges, as customs policies can vary widely. These charges must be paid by the recipient of the parcel. For further information on charges in your local area, we would recommend contacting your local customs office.